Shipping & Returns Policy

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It Really Works SSHS LLC
Website: itreallyworkssshs.biz
Effective Date: September 2026

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At It Really Works SSHS LLC, many of our products are handcrafted, prepared in small batches, or made using botanical ingredients. We want customers to understand our processing, shipping, and return procedures before placing an order.

Order Processing

Most orders are processed within 3–7 business days.

Because some products require additional preparation, curing, infusing, extracting, drying, or other small-batch processes, certain items may require additional processing time. Any extended preparation time will be communicated through the applicable product information when appropriate.

Processing time does not include carrier transit time, weekends, holidays, or unexpected delays outside our reasonable control.

Shipping & Delivery

Available shipping methods and shipping charges will be displayed during checkout when applicable.

Once your order has been transferred to the shipping carrier, delivery time depends on the carrier and destination.

Severe weather, holidays, transportation interruptions, carrier delays, and other circumstances outside our reasonable control may affect delivery times.

Tracking Information

When tracking is available, tracking information may be provided after your order ships.

Please allow time for the carrier's tracking system to update after a shipping label has been created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an error, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once fulfillment or shipping has begun.

Fresh & Temperature-Sensitive Products

Certain fresh or temperature-sensitive products, including products such as Sea Moss Gel, may have special storage, shipping, or delivery requirements.

Customers should follow all refrigeration, storage, and use instructions provided with the product.

Returns

Because many of our products are personal-care, botanical, wellness, ingestible, or hygiene-related items, return eligibility is limited for safety and quality-control purposes.

Eligible physical products may be considered for return when they are:

• Unopened

• Unused

• Unaltered

• In their original packaging and condition

Please contact us before returning any product.

Items That Cannot Normally Be Returned

Opened, used, unsealed, customized, perishable, ingestible, or hygiene-sensitive products generally cannot be returned or refunded once shipped unless:

• The product arrived damaged or defective.

• You received the incorrect product.

• An item was missing from your order.

• Applicable law requires otherwise.

Damaged, Incorrect or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 72 hours of delivery or carrier delivery confirmation.

Provide:

Your order number • Description of the problem • Clear photographs of the product and packaging when applicable

This allows us to review the issue and determine the appropriate resolution.

Refunds

Approved refunds will generally be issued to the original payment method.

Original shipping charges and return-shipping expenses may be nonrefundable unless the return resulted from our error or applicable law requires otherwise.

Processing times for an approved refund may vary depending on your bank or payment provider.

Digital Products

Digital downloads, meditation recordings, ebooks, recipes, guides, workbooks, and other electronically delivered products are governed by our separate Digital Products Policy.

Because digital products can generally be accessed or copied immediately after delivery, they are normally final sale once access has been provided, except where required by law or when a verified technical problem prevents access and cannot reasonably be corrected.

Before Sending a Return

Do not mail a return without contacting us first.

We will provide return instructions if your return request is approved. This helps ensure that products are sent to the correct location and that your return can be properly identified.

Contact Us

For shipping, delivery, return, or refund questions:

It Really Works SSHS LLC
Email: itreallyworkssshs@gmail.com
Phone: 315-876-2924
Website: itreallyworkssshs.biz